Refund policy

Refund Policy

Effective Date: 10-12-2024

At SAS Sentinel, we strive to provide our customers with high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy below:

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

The refund request is made within 7 days days of the purchase date.
The product or service was defective, not as described, or failed to meet the promised functionality.

2. Non-Refundable Items

Refunds will not be provided for the following:

Services already rendered.
Any issues caused by user error, negligence, or misuse.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at [info@sassentinel.com] or call us at +91-9719039475.
Provide proof of purchase, such as a receipt or order number.
Clearly describe the reason for the refund request and include any supporting evidence (e.g., screenshots, error messages).

4. Refund Processing

Once we receive your refund request, we will:

Review your case and notify you of the approval or rejection of your refund.
If approved,Credited your refund within 7 business days.
Refunds will be issued to the original payment method used during the purchase.

5. Late or Missing Refunds

If you haven’t received a refund within the specified processing time, please:

Check your bank account or payment method for pending transactions.
Contact your bank or payment provider, as processing times may vary.
If you’ve done the above and still haven’t received your refund, contact us at [info@sassentinel.com].

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting the revised policy on this page. Please review this page periodically for updates.

7. Contact Us

If you have any questions about this Refund Policy, please contact us.

By using our services, you agree to the terms of this Refund Policy.